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SAT Health is a vibrant, fast-paced and exciting healthcare company. The company portfolio includes broad range of healthcare consulting services, in-depth analysis and forecasting of healthcare data, specialized marketing research in over 20 countries in Europe, patient support programs, home care services.

We are a great team of highly motivated and positive professionals, united by the desire to provide excellent service, valuable data and integrated patient care.

As our business is growing fast, we are now searching for Call Center Representative to handle calls and inquiries from our customers and patients who need medical and social care.

Responsibilities:

Answering inbound phone calls, emails, or chat messages from customers or clients in a timely and professional manner;

Providing information about health services and care offered by the company;

Discovering the patient's needs and coordinating with medical professionals the necessary examinations, tests and appropriate services;

Creating schedules of medical specialists;

Providing follow-up support to patients after visits;

Informing patients about upcoming procedures in their treatment path;

Maintaining constant contact with the patient;

Managing the communication between various participants in the process;

Referring patients to triage or to appropriate examinations/investigations;

Assisting patients in orientation in the health services offered;

Collecting and documenting patient information, including symptoms, medical history, and medications, and recording the information in electronic medical records;

Collaborating with health professionals, such as nurses, doctors and pharmacists, to provide integrated health care for patients;

Working with a database of potential customers;

Managing and resolving customer complaints or issues, escalating to a supervisor if necessary;

Documenting customer interactions and transactions in a computer system or customer relationship management (CRM) software;

Adhering to company policies and procedures, as well as compliance with legal and regulatory requirements;

Participating in training programs and continuous learning opportunities to improve job knowledge and performance;

Collaborating with team members and other departments to provide excellent customer service and achieve business goals.

Qualifications:

Bachelor’s degree or last year of university;

Excellent verbal and written communication skills, including active listening and empathy;

Strong problem-solving skills and ability to think quickly under pressure;

Knowledge of computer systems and software, including proficiency in typing and navigating through multiple screens;

Ability to work in a team environment and collaborate with others to achieve common goals;

Flexibility and adaptability to changing work schedules, including weekends and holidays;

Customer service orientation and a commitment to providing excellent service to customers;

Ability to work independently with minimal supervision;

Prior experience in a call center or customer service role in the healthcare sector will be a strong advantage;

Proficiency in MS Office;

Proficiency in English.

What does the company offer:

Positive atmosphere, dynamic work and new challenges;

A team of colleagues, full of energy, enthusiasm and responsiveness, specialists ready to help you quickly adapt to work;

Introductory and periodic training and upgrading of skills and knowledge;

Food vouchers;

Multisport card at preferential prices;

Additional health insurance;

To be part of a rapidly growing team, to create many new contacts with colleagues and clients.

SAT Health is a vibrant, fast-paced and exciting healthcare company. The company portfolio includes a broad range of healthcare consulting services, in-depth analysis and forecasting of healthcare data, specialized marketing research in over 20 countries in Europe, patient support programs, home care services.

We are a great team of highly motivated and positive professionals, united by the desire to provide excellent service, valuable data and integrated patient care.

The Telehealth Business Unit Lead is responsible for managing telehealth services. The BU Lead oversees the implementation and day-to-day operations of telehealth services, ensures compliance with regulations and policies, and provides training and support to staff and patients.

Responsibilities:

Develop and implement telehealth services for the organization;

Ensure compliance with regulations and policies related to telehealth services;

Coordinate with other team members of the team, including physicians, nurses, social workers, physical therapists as well as IT and accounting to ensure that telehealth services are provided smoothly;

Provide training and support to staff and patients on the use of telehealth services;

Conduct initial assessments of patients who are new to the telehealth program to determine their eligibility for services;

Develop and maintain relationships with vendors of telehealth devices and with service providers;

Monitor telehealth equipment and technology, and coordinate repairs and maintenance as needed;

Conduct patient satisfaction surveys and use feedback to improve telehealth services;

Coordinate with healthcare providers and staff to ensure seamless integration of telehealth services into patient care;

Develop and maintain documentation related to telehealth services, including policies, procedures, and training materials;

Stay up-to-date on the latest telehealth trends and technologies, and make recommendations for improvements and updates to telehealth services.

Explore, test and evaluate new technologies, platforms and services.

Qualifications:

Bachelor's degree in healthcare administration, nursing, or a related field;

2-3 years of experience in telehealth coordination or a related field;

Strong knowledge of telehealth technologies and equipment;

Excellent communication and interpersonal skills;

Ability to work independently and as part of a team;

Strong organizational and problem-solving skills;

Knowledge of healthcare regulations and policies related to telehealth services;

Experience in project management is a plus;

In order to be the best fit for this position you have to show:

Leadership skills: The ability to provide direction and guidance to the team and encourage cooperation between team members in order to attain an objective.

Communication skills: BU Lead telehealth communicates with a variety of people, including patients, other health care professionals and patients’ families. You have to be able to communicate clearly and concisely to ensure everyone understands each other. You will use your communication skills to resolve issues and answer questions.

Organization: You will often handle multiple tasks at once. This can include scheduling appointments, managing patient files and updating records. Being able to keep track of all your responsibilities can help you complete your work on time and ensure that patients receive the care they need.

Technology: You may be responsible for managing the technology used by our organization’s telehealth program. This may include managing the program’s website, ensuring the program has the necessary equipment and software and troubleshooting technical issues. Being knowledgeable about the latest technology can help you be an effective telehealth coordinator.

Medical knowledge: You have to be able to understand medical terminology and procedures. Medical knowledge can help you understand the needs of the medical professionals you work with and the patients you support.

Customer service: To build great customer experience, you will need to interact with customers in a friendly and helpful manner. As a telehealth coordinator, you may be the first point of contact for patients and their families, so it’s important to be friendly and helpful. You can also use customer service skills to answer questions about the program and help patients and their families navigate the program.

What does the company offer:

Positive atmosphere, dynamic work and new challenges;

A team of colleagues, full of energy, enthusiasm and responsiveness, specialists ready to help you quickly adapt to work;

Introductory and periodic training and upgrading of skills and knowledge;

Food vouchers;

Multisport card at preferential prices;

Additional health insurance;

To be part of a rapidly growing team, to create many new contacts with colleagues and clients.

If you meet the above requirements and are passionate about making a positive difference to people's lives through telehealth services, we would love to hear from you.

SAT Health is a vibrant, fast-paced and exciting healthcare company. The company portfolio includes broad range of healthcare consulting services, in-depth analysis and forecasting of healthcare data, specialized marketing research in over 20 countries in Europe, patient support programs, home care services.

We are a great team of highly motivated and positive professionals, united by the desire to provide excellent service, valuable data and integrated patient care. As we are growing our business in the Social care we are now searching for a Social Care BU Lead.

Social care is all about providing care and support for people in their community or at home, to help them have the best quality of life possible. As the Social Care Business Unit Lead, you will be responsible for leading and managing the social care business unit of our organization. You will oversee the day-to-day operations of the unit, ensure the delivery of high-quality care services to clients, and manage the unit's financial and business performance. You will also lead a team of social care professionals, providing guidance, support, and mentoring to ensure they achieve their goals and objectives.

Responsibilities:

Lead and manage the social care business unit, ensuring high-quality care services are delivered to clients and the unit meets or exceeds its financial and business targets;

Develop and implement strategies, policies, and procedures that support the unit's goals and objectives, ensuring compliance with regulatory requirements and best practice standards;

Ensure that the unit's staffing levels and skill mix are appropriate to meet the needs of clients and that staff are effectively recruited, trained, and managed;

Manage the unit's budget and financial performance, ensuring that resources are allocated effectively and that financial targets are met;

Ensure that the unit is fully compliant with all relevant legislation, regulations, and policies, including safeguarding and health and safety requirements;

Develop and maintain strong working relationships with clients, stakeholders, and other agencies, ensuring that the unit is responsive to their needs and priorities;

Lead and motivate a team of social care professionals, providing guidance, support, and mentoring to enable them to achieve their goals and objectives;

Ensure that the unit's performance is regularly monitored and evaluated, identifying areas for improvement and taking action to address any issues;

Conduct interviews with individuals and families to assess and review their situation;

Coordination of schedules of social workers and overall organization of the process;

Build knowledge about other services (medical plans and telehealth) provided by the company and offering these services to potential customers in order to provide integrated care;

Offer information and support;

Organize and manage packages of support to enable people to lead the fullest lives possible;

Make decisions about the best course of action for a particular person or family;

Contracting and recruitment of Social care workers;

Qualifications:

Bachelor's degree in Social Work, Business Administration or a related field;

At least 2 years of experience in a leadership role in social care or a related field;

Strong knowledge of social care regulations, policies, and best practice standards;

Experience in managing budgets, financial performance, and business operations;

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and other agencies;

Strong leadership and management skills, with the ability to motivate and support a team of professionals;

Experience in monitoring and evaluating performance and identifying areas for improvement;

A commitment to ongoing professional development and keeping up to date with the latest developments in social care;

What does the company offer:

Positive atmosphere, dynamic work and new challenges;

A team of colleagues, full of energy, enthusiasm and responsiveness, specialists ready to help you quickly adapt to work;

Introductory and periodic training and upgrading of skills and knowledge;

Food vouchers;

Multisport card at preferential prices;

Additional health insurance;

To be part of a rapidly growing team, to create many new contacts with colleagues and clients.

If you meet the above requirements and are passionate about making a positive difference to people's lives through social care, we would love to hear from you.

SAT Health is a vibrant, fast-paced, and exciting healthcare company. The company portfolio includes a broad range of healthcare consulting services, in-depth analysis and forecasting of healthcare data, specialized marketing research in over 20 countries in Europe, patient support programs, home care services.

We are a great team of highly motivated and positive professionals, united by the desire to provide excellent service, valuable data and integrated patient care. As we are growing our business in Home Care we are now searching for a Home Care BU Lead.

The Home Care Business Unit Lead is responsible for overseeing the operations of the home care business unit. This includes managing a team of staff, developing and implementing policies and procedures, ensuring compliance with regulations, and achieving financial goals.

Responsibilities:

• Manage a team of home care professionals, including hiring, training, and performance management;

• Develop and implement policies and procedures for the home care business unit;

• Ensure compliance with all regulatory requirements, including licensing, certification, and accreditation;

• Develop and maintain relationships with clients, caregivers, and other stakeholders;

• Monitor and analyze financial performance and develop strategies to meet financial goals;

• Anticipate the company’s needs in regards to home care team - hiring new staff, training and development, expanding the network of healthcare professionals to provide exceptional services;

• Analyzing market needs and expanding the services;

• Collaborate with other departments within the organization to ensure seamless delivery of services;

• Be in line with industry trends and best practices and incorporate them into the business unit's operations;

• Propose and implement individual home care plans;

• Build knowledge about other services (social care plans and telehealth) provided by the company and offering these services to potential customers in order to provide integrated care;

• Act as first point of contact for escalations in regards to Home Care services;

• Coordinate with healthcare providers and staff to ensure seamless integration of homecare services into patient care;

• Act as a liaison with external stakeholders, including regulatory agencies, community organizations, and healthcare providers.

Qualifications:

• Bachelor's degree in healthcare administration, business administration, or related field;

• At least 2 years of experience in a leadership role in a healthcare-related organization.

• Strong leadership, communication, and interpersonal skills;

• Knowledge of home care regulations and best practices will be seen as an advantage;

• Experience in managing budgets, financial performance, and business operations;

• Experience in managing a team of professionals;

• Ability to work independently and as part of a team;

• Excellent organizational and problem-solving skills.

What does the company offer:

• Positive atmosphere, dynamic work and new challenges;

• A team of colleagues, full of energy, enthusiasm and responsiveness, specialists ready to help you quickly adapt to work;

• Introductory and periodic training and upgrading of skills and knowledge;

• Food vouchers;

• Multisport card at preferential prices;

• Additional health insurance;

• To be part of a rapidly growing team, to create many new contacts with colleagues and clients.

If you meet the above requirements and are passionate about making a positive difference to people's lives through home care services, we would love to hear from you. 

Medical Lead

SAT Health is a vibrant, fast-paced and exciting healthcare company. The company portfolio includes a broad range of healthcare consulting services, in-depth analysis and forecasting of healthcare data, specialized marketing research in over 20 countries in Europe, patient support programs, home care services.

We are a great team of highly motivated and positive professionals, united by the desire to provide excellent service, valuable data and integrated patient care.

The Medical Lead is responsible for overseeing and directing medical affairs activities within a company or organization.

Responsibilities:

Provide medical and scientific expertise to support the development and implementation of new programs and projects;

Аssess the competences of medical specialists and the quality of the services provided by medical centers;

Review and interpret medical information;

Develop health plans inline with respective Guidelines and protocols of treatment;

Develop and maintain relationships with key opinion leaders, medical societies, and other stakeholders;

Ensure compliance with applicable regulatory requirements and guidelines;

Serve as the primary medical resource for internal and external stakeholders, including healthcare providers, payers, and patients;

Support the development and implementation of medical education and communication initiatives, including the development of medical publications, scientific presentations, and educational materials;

Collaborate with cross-functional teams to support the development and execution of commercial strategies;

Develop strategic engagement plan(s) for country customer-facing medical activities, events, and ensure timely execution of planned medical affairs activities in an efficient and compliant way;

Participate in the development and review of scientific and regulatory communications, including abstracts, posters, and manuscripts;

Provide medical input into service development plans;

Medical point of contact for all internal and external stakeholders.

Qualifications:

Medical degree (MD or equivalent) required;

Minimum of 5 years of experience in medical affairs, clinical research, or a related field;

Experience in the development and execution of medical education and communication initiatives;

Excellent written and verbal communication skills, including the ability to effectively communicate complex medical and scientific concepts;

Strong analytical and problem-solving skills;

Ability to effectively manage multiple projects and priorities simultaneously.

Skills:

Excellent written and verbal communication skills, including the ability to effectively communicate complex medical and scientific concepts;

Analytical and problem-solving skills;

Ability to work effectively in a cross-functional team environment;

Ability to develop and maintain relationships with key opinion leaders, medical societies, and other stakeholders;

Knowledge of regulatory requirements and guidelines.

What does the company offer:

Positive atmosphere, dynamic work and new challenges;

A team of colleagues, full of energy, enthusiasm and responsiveness, specialists ready to help you quickly adapt to work;

Introductory and periodic training and upgrading of skills and knowledge;

Food vouchers;

Multisport card at preferential prices;

Additional health insurance;

To be part of a rapidly growing team, to create many new contacts with colleagues and clients.